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Relationship management, the culminating skill of emotional intelligence, is multi-faceted. According to author Daniel Goleman (1995), relationship management includes the following:
Developing others
Inspirational leadership
Change catalyst
Influence
Conflict management
Collaboration
There are many complexities involved in building and maintaining healthy relationships. We will focus this week on habits of conversation that enhance relationship management. Remember, successfully negotiating relationships takes attention and practice. The more you practice, the more successful you will be. Read through these habits and apply them to the assignments for this week! There are 10 habits that we should start to focus on as we complete the assignments and work towards having more emotional intelligence.
At the end of this week, you should be able to:
Practice effective conversation habits.
Recommend strategies for relationship management.
Here are the things you must complete for Week 11:
Watch the viewing assignment.
Relationship management, the culminating skill of emotional intelligence, is multi-faceted. According to author Daniel Goleman (1995), relationship management includes the following:
Developing others
Inspirational leadership
Change catalyst
Influence
Conflict management
Collaboration
There are many complexities involved in building and maintaining healthy relationships. We will focus this week on habits of conversation that enhance relationship management. Remember, successfully negotiating relationships takes attention and practice. The more you practice, the more successful you will be.
Remember to practice the skills and strategies you learned about in previous weeks.
References:
Goleman, D. (1995). Emotional intelligence. Bantam Books.
Weekly Objectives
At the end of this week, you should be able to:
Practice effective conversation habits.
Recommend strategies for relationship management.
This Week’s Deliverables
Here are the things you must complete for Week 11:
Watch the viewing assignment.
Complete the Cultivating Conversation Habits Exercise by 11:59 pm CT Sunday (15 points).
Complete the learning journal assignment by 11:59 pm CT Sunday (15 points).
Video Link:https://www.youtube.com/watch?v=R1vskiVDwl4
Assignment Content
Question
Complete the attached worksheet and submit it by 11:59 pm CT Sunday (15 points).
Choose three of Headlee’s 10 habits you would like to focus on developing this week. Be very intentional in practicing the habits in your conversations during the week. At the end of the week, reflect on your experience by completing the Cultivating Conversation Habits worksheet.
Click on the following hyperlink to download and/or print worksheet: Cultivating Conversation Habits Worksheet
Important: THIS IS A PASS/NO PASS ASSIGNMENT. A pass (15 points) means the assignment was thoroughly completed and submitted on deadline. A no-pass (0) points means the assignment was not thoroughly completed or was not submitted on deadline.
10 Habits for Better Conversations
In the TedTalk we watched this week, Celeste Headlee offers 10 habits for better conversations:
Don’t multitask. Be fully present in the conversation.
Don’t pontificate. View a conversation as a chance to learn from others. Avoid pressing your opinion and becoming closed off to what others have to say.
Use open-ended questions. Use the classic “5 Ws and 1 H” questions of journalism: who, what, when, where, why, and how. These questions encourage others to give more thoughtful responses and affirm your engagement in the conversation.
Go with the flow. Don’t think ahead to how you want to respond to the other person. When you do that, you have stopped listening.
If you don’t know, say that. Be careful with your words. If you do not know something to be the case, don’t state it as a fact.
Don’t equate your experience with someone else’s. Instead of turning the conversation to your experience, keep asking the other person questions about theirs.
Try not to repeat yourself. Restating the same idea many times may be interpreted as condescending and unproductive to the conversation.
Stay out of the weeds. Let go of the little details (years, dates, names, etc.) you may struggle to remember and let the conversation flow.
Listen. Listening is a powerful skill. It is easy to be distracted. Work to quiet your own thoughts so as to hear others.
Be Brief. Respect—don’t monopolize—others’ time.
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