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Write a response to the two posts. Half page each. Please see the questions for the post.
Questions 1:
How does your organization track data and information on daily operations and overall organizational performance?
Question 2:
How does your organization
• select, collect, align, and integrate data and information to use in tracking daily operations and overall organizational performance; and
• track progress on achieving strategic objectives and action plans?”
Post 1:
Question 1: My organization is in the mineral processing industry. In this space there is a lot of instrumentation and equipment involved in the production process. As a result, we are data-rich in the production area and have a fairly robust system of tracking data that pertains to daily operations. Product tons and grade are tracked and reported out on a daily basis. These are coupled with other important measurements like inventories and loading to understand where we are at with production. There are many other measurements that contribute to understanding mineral recovery and areas for improvement that are watched on a daily basis and reported out/discussed more thoroughly on a weekly basis. Sales and logistics information is watched closely to ensure that we are on track to meet sales contracts.
Question 2: The data is selected based on its impact/relation to key performance indicators (KPIs). These selections are made by subject matter experts, and many are developed incrementally over time and continuous improvement efforts. The data is mainly collected through online instrumentation which is used directly or fed into calculations and reports. Data is integrated through a few software’s that assist in aggregating data with data visualizations for reporting. The data is rolled up into management level reports to understand the big picture of how we are producing and shipping product relative to sales contracts and market demand.
We have recently rolled out a new ERP system which integrates many of our legacy software solutions including material, part, and service procurement, warehousing, inventory, maintenance, asset information and others. This software will assist in aggregating data in one location for better tracking, reporting and analytics.
All of the important production data is rolled up into daily/weekly reports with totalizer that show progress towards the production objectives. More detailed comparisons of progress to high level strategic objectives are shared quarterly when financial information is reported out to shareholders. All of the sites have production forecasts that they are held accountable to.
Post 2:
Question 1:
My organization tracks several financial metrics and KPIs related to bringing value to our members – hospitals and healthcare organizations in Canada. We have a large data pool, several data management tools, and a spend analytics division to provide value-added measures to our members. The measures also justify and support the reason for using our services.
Some examples, pending on the Division:
– Sourcing – Ie. Spend on Contract vs Maverick Spend, Group Contract Savings, Compliance to BPSA Guidelines
– Accounts Payable Services – Early Payment Discounts, WADTP (Weighted Average Days to Pay), Spend Under Control
Question 2:
The organization aggregates transactional data and user-based data. Depending on the Division, the decision to be made, or the applicable tool to visualize that data, the Division will dictate the data that is sourced.
Just as important as collecting data is to present that data in a fashion that creates actionable insights. This means that the value-added KPIs can evolve. Each year, ELT and the members participating in that Division review the value-added and operational KPIs to ensure relevance to the shared mission and goals. Various methods are used to share this data, such as dashboards that are updated in real-time or quarterly Scorecards. The Quality Performance Committee, a subcommittee of the board, oversees all divisions and reviews the performance of each Division.
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