Category: Communication Skills

One of the most important steps in the learning process is feedback, but some may not view it as such. Feedback should be harmless criticism with the intent to help. A problem may arise when people see feedback in a negative way. Some people may view feedback as an attack on their image or knowledge…

For any prosocial behavior to be effective and beneficial to others it is necessary to have communication, either to be influenced or to know the issue. After understanding a problem it is important to think critically in a non-biased way to effectively come up with a solution that will solve the issue. Prosocial behavior is…

Advocacy (Based on SDG): The researchers main interest/focus is to determine and understand how Business Process Outsourcing Employees, particularly Call Center Agents and how they maintain proper business communication and peaceful conflict management as they associate with various co-workers and clients. They will know what it means to be in the BPO Industry as they…