Category: Customer Relationship Management

CRM is customer relationship management. It will be used in all industries and companies that are related to customer and database. It is a combination of applications, a database and a set of processes that can inherit all interactions that managing customers. Basically, CRM manages all interactions with customers within four phases of the customer…

Innovation within the hotel industry is essential as it has the capability to renovate the hospitality industry positively. During the past years, inventions within the hospitality industry have advanced at a quick moving pace (Bowie et al., 2016). Besides, hospitality related service providers are attempting their best for keeping up with the rapid changes and…

Analysis is the study of the ways people purchase decisions with regard to a product, service or organization. The most common approaches to customer behaviour are cognitive, behaviourist and psychodynamic. The cognitive approach to consumer behaviour emphases on information processing capabilities of consumers. According to this approach, the customers environment and social experience can provide…

While Netflix has not yet fundamentally altered the face of television, it has certainly expanded the definition by offering creators a new playground in which to experiment and by pushing the boundaries of what is considered commonplace. Since its inception, Netflix has been changing the ways that viewers access, control, and watch television. Founded in…

Intoduction Prada is one of the most leading luxury brands in the world and is an Italian brand known as Fratelli Prada. This luxury Brand Company was started operating in 1913 by founder Mario Prada in Milan, Italy by selling luxury and sophisticated goods such as handbags, shoe, and luxury accessories. Mario believes that women…

HUCAPADJ is a service business that offers haircuts for various reasons and occasions. It is a barbershop that has been active for the past 4 years and earns an estimated amount of Php 400,000.00 per month. The business intends to purchase or develop Customer Relationship Management (CRM) software and develop and implement a customer service…

Business organizations across the world today are keen to leverage maximum technological advantages and benefits due to the increasing use and applications of modern internet based technologies and devices by consumers globally. Exponential rise in the applications of technology across all industries and societies has revolutionized the way people communicate and think consequently generating a…

Introduction Electronic Customer Relationship Management (E-CRM) is perceived as a major paradigm shift from the traditional customer relationship management approach to the application of internet-based technologies in achieving customer relationship management objectives. The use of E-CRM system enables traditional physical customer proximity to be substituted by digital proximity. E-CRM has become the latest paradigm in…

Abstract The concept and impact of Customer Relationship Management is helpful for growth and gaining more attention in present and future business world. Through Customer Relationship Management companies are focusing on retaining their legal customers and also focus on gaining new customers. The aim of this paper is to evaluate the impact of Customer Relationship…

U.Zeynep Ata and Aysegual Toker from Bogazici University in Istanbul, Turkey have done research regarding The effect of customer relationship management adoption in business- to business markets. In this research, they investigate the effect of customer relationship management practices on customer satisfaction and firm performance in business-to-business markets. They make effort on this research due…