Category: Customer Service

Problem Statement Customer service prioritization is the pillar of growth in any organization (Wetzel, Hammerschmidt & Zablah, 2014). Statistics indicate that thirty percent of all businesses fail to succeed because they do not focus on customer service satisfaction (Beckers, Risselda & Verhoef, 2014). Consequently, there is a need for businesses to institute customer-service satisfaction methods…

The need for strategy change for American express From the case study, American express had previously concentrated on getting as many clients as possible, and then having little regard for the onwards. This is fatal for any customer oriented business, and had severe consequences, as shown by the drop in market share and even such…

Table of Contents Introduction Identification of alternatives Determination of the evaluation criteria Evaluation of alternatives Choose an alternative Recommended corrective actions Risk analysis relating to each recommendation Works Cited Introduction The Charleston Copier rehabilitation facility is affected by operational problems resulting from lack of regular time interval for the arrival of copier from distributors. The…

Table of Contents The Cost of Quality Approach Quantifying by Estimating Quality Improvement Tools References The Cost of Quality Approach For the uninitiated, cost of quality provokes the naïve notion that the phrase stands wholly and solely for what it takes to make a good quality product. But this cost is already known. Part of…

There are many options for human resource managers to find skilled employees. However, some methods of recruitment prove more efficient than others. For example, when hiring a customer service assistant, it is important for an HR manager to consider a specific set of qualities for a future worker and choose places of recruitment accordingly. First…

Table of Contents Abstract Introduction Customer service issues Results Impact on the companys operations Works Cited Abstract Rogers is a communication service provider that produces phones as well as other data devices. In my study of the services provided by Rogers wireless international, I looked at three of its customer care services and their impacts…

Material Requirement Planning (MRP) is a production system valuable to hundreds of companies that rely on technology for inventory or production. MRP benefits acquire the system irresistible for corporates that are after promising and deliverable procedures. Primarily, MRP is a computer-based production management invention that is vital for accounting and planning (Furqon et al., 2017).…

There are two major ways to approach a job: task- and worker-oriented. The first method implies the focus on tasks completed and tools used, whereas the second method concentrates on features a worker has to have to complete the job effectively. It is important to employ a combination of these two methods to provide a…

Introduction Achieving competitive edge is a fundamental aspect in both profit and non-profit making organisations. Howard (259) posits that competitive advantage can be attained through various strategies such as integration of new technology among others. However, maintaining competitive advantage is challenging due to high competition. In addition to new technology, customer service is another element…

Background/Problem Statement In a contemporary society that is marked by rapidly emerging and growing business, the customers opinions have become a center-stage in determining the quality of services a business provides. Globalization does not make things easy, and as business firms aim to outperform each other, the effectiveness of the customer care section becomes imperative.…